Contact Us

Whether you have spotted something out of date in a review, want to ask about how we rank crypto casinos, or run a site you think belongs on our list, this is the page for that. We read every message that comes in, though as a small independent team we can't promise same-day replies to everything.

What we can help with

BTC Casinos is a comparison and review site, not a casino, and not a customer support desk for any of the operators listed here. That means there are things we're well placed to answer, and things you'll need to take up directly with a casino or with a professional.

• Corrections or updates — a bonus term that's changed, a coin that's no longer supported, a licence detail that needs checking
• Questions about our review process — how we score sites, what "no KYC" actually means on a given operator, why one site ranks above another
• General feedback on the site, including anything you found confusing or hard to find
• Enquiries from operators about being reviewed or listed
• Media or partnership enquiries

What we can't help with

Some requests need to go elsewhere, and it's worth knowing that before you write in, so you get an answer faster:

• Account issues, deposits or withdrawals — if a payout is delayed, a deposit hasn't credited, or you're locked out of an account, that's a matter for the casino's own support team. We don't hold player funds and can't access or intervene in individual accounts.
• Tax or legal questions — how gambling winnings or crypto gains are taxed, and how the legal grey area around offshore crypto casinos applies to your specific state, are matters for a qualified accountant or lawyer. We can point you to general information, but we're not able to give personal tax or legal advice.
• Wallet or transaction support — issues with your own wallet, an exchange, or a stuck on-chain transaction sit outside what we cover. Your wallet provider or exchange support is the right place to ask.
• Requests for help evading verification or state restrictions — we don't advise on getting around KYC checks, geoblocks, or a state's own gambling laws. If a site restricts your state or asks for identity verification, that's the operator following its own licensing terms, and it isn't something we can or will help you work around.

Before you reach out about a specific site

If your question relates to one of the operators we cover — BetPanda, CoinPoker Casino, Cryptorino, CasinoPunkz, Hyperlucky, Winna, Thrill, BC Game, Wild.io or Vave — a few checks can save you time:

1. Check the offer terms on the casino's own site — deposit match percentages, cashback rates and wagering requirements can change without notice, and the operator's terms always take precedence over anything summarized here
2. Confirm your state isn't on the operator's restricted list — availability varies by site, and playing from a restricted state can affect your ability to withdraw
3. Try the casino's live chat or support email first for account-specific issues — they can see your account, we can't
4. If it's a discrepancy between what we've written and what the casino currently offers, that's exactly the kind of thing we want to know about — send it over and we'll check it

A note on how we're funded

BTC Casinos earns commission when readers click through to a casino from our site and sign up. This funds the research behind our reviews and rankings, but it doesn't buy placement — operators can't pay for a better score, and we'll say so plainly when a site falls short on coin support, payout speed, or licensing clarity. If you're contacting us about an advertising or partnership arrangement, we're happy to talk, but it won't change how a site is scored.

If you're struggling with gambling

If gambling has stopped feeling fun, or you're finding it hard to stop, that's a bigger issue than anything we can address by email. The National Problem Gambling Helpline is available at 1-800-GAMBLER, and our Responsible Gambling page has further tools and information, including a reminder that offshore crypto casinos generally don't offer the same self-exclusion or player-protection tools as state-regulated operators. Please use them if you need to.

Other places to look first

Depending on what you're after, one of these pages might answer your question faster than waiting for a reply:

• Our About Us page explains who we are and how we approach reviews in more detail
• Our Non Gamstop Casinos UK page covers a different market entirely, in case you landed here looking for UK-specific coverage
• Our Terms and Conditions page sets out the rules for using this site, including the limits of the information we provide

Eligibility reminder

This site is intended for adults of legal gambling age only — 18 or 21 depending on the site and your state's rules, and you should confirm the applicable minimum before signing up anywhere. Crypto casinos featured here are licensed offshore, typically in jurisdictions such as Curaçao or Anjouan, rather than by any US regulator, and they operate in a legal grey area for US players. Availability differs by state, and it's your responsibility to check your own state's laws before playing. Any crypto used to fund play carries its own price volatility risk on top of the usual risk of losing your stake, and any gambling or crypto gains may be subject to tax — for anything specific to your situation, speak to a qualified professional rather than relying on a comparison site.